30-Day Return Policy

You have 30 calendar days after receiving your item to request either a full refund or a replacement product free of charge. 

Damages and Issues 

Please inspect your order upon receipt and contact us immediately at info@auroras-cup.com if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Please include a picture and description of the issue.

Exceptions and Non-returnable Items 

Special bulk orders and custom products are not returnable or refundable.

If there is an issue with a bulk or special order item, please contact
Aurora’s Cup Coffee at (505) 349-1858 or info@auroras-cup.com with
concerns. We’ll evaluate and work with you to make it right. 

Sale items are non-refundable and not returnable.

Aurora’s Cup Coffee gift cards are non-refundable and not returnable.